About Indosoft Inc. - A contact center ACD software development company
Indosoft Inc., is the developer of Q-Suite, a robust, feature-rich and scalable contact center ACD software for Asterisk telephony platform.
It is an enterprise grade, multi-tenant ACD software that can be used to setup remote and distributed architectures for both VoIP and TDM deployments.
Q-Suite delivers sophisticated features like Automatic Call Distribution (ACD) with Skills Based Routing and Queue Prioritization,
Predictive/Preview/Progressive Dialing, Interactive Voice Response (IVR), rich IP PBX functionality, call recording, agent scripting and
a host of other features with detailed reporting capabilities to meet the demands of modern day contact centers wanting to use Asterisk
as their telephony platform. The Workforce Management broker integral to Q-Suite can deliver enterprise interaction through advanced
scheduling, forecasting, agent tracking and seat planning capabilities. Q-Suite with its well developed API for CTI integration allows CRM
and ERP applications to tightly integrate computer telephony into business solutions.
Q-Suite leverages the advantages of Asterisk, Linux, Apache and MySQL to provide an open architecture with unsurpassed functionality
required for any next-generation contact center technology platform, out of the box. Q-Suite offers fail-safe call survival for mission
critical solutions requiring high availability.
Q-Suite with many established sites around the world including U.S.A., Canada, Australia, Africa, Europe and Asia is used in hosted solutions
for Cloud deploymentas well as premise based installs. Its Linux and Asterisk platform make it the most cost effective solution for
Indosoft is a Canadian Corporation incorporated and head-quarted in New Brunwick's Capital City, Fredericton.