Asterisk based Indosoft TPV (Third Party Verification) System
The Indosoft TPV system has four main components that work together to provide a very low maintenance third party
verification platform for call centers. The four components are as follows:
- Web Interface
- Phone Recording Interface
- Phone Recording Retrieval Interface
- Storage
Web Interface for the Asterisk TPV Recording
The web interface for the TPV Recording Solution based on Asterisk has three distinct levels of access based on user roles:
sysadmin, customers and users (call center agents of the customer). Each of these three roles have different access levels, granting
them access to different parts of the system.
Phone Recording Interface
The phone recording interface provides the access point for the call center agents to dial into the recording system. The TPV
recoding system will answer calls, record a message and provide a generated verification
number. It will save the recording in a database in order to allow for search and retrieval through either the web interface
or the call recording retrieval interface.
Call Recording Retrieval Interface
The call recording retrieval interface will allow telephone users to retrieve recordings based on either the verification number or the
telephone number. Users will call into the phone retrieval interface, enter the criteria by which they wish to search and
then will be presented with a navigable list of recordings that match the entered criterion.
Storage
The stored recording files are stored in the filesystem and are accessible for backup.
