Setting up IVR and call flow using Q-suite Dialplan Builder
A powerful GUI Dialplan generator
Auto-Dialers can speed dial a set of leads and transfer the call to an IVR (Interactive Voice Response) once a call gets connected. The IVR can be as simple as a Voice Prompt, making an announcement, or a more detailed set of interaction actions including collecting and delivering data from the SQL database. In many instances, the Voice Prompt or message can be composed specific customer related information. Text to Speech synthesis libraries allow easy conversion of text information from the database and interspersed with standard voice prompts to create a personalized recording for every individual lead. A completely automated setup with an ability to transfer out to an agent at any stage of the process, makes this a very effective tool.