If you are looking for call centre ACD software for setting up an Asterisk based contact center, look no further than Q-Suite. The
effectiveness of Q-Suite based contact center technology platform using Asterisk will become obvious when you look at the features,
ease of setup, and the value for money. Q-Suite is a multi-tenant, call center software with an ACD which can scale to multiple
Asterisk servers. Redundant Q-Suite ACD setup has built in call recovery fail-over mechanism to protect on-going and future calls from
single point of failure.
This call center software offers almost all important features that you require for your contact center, right 'out of the box'. It provides customizable Web interface for Agent as well a good .NET based API for embedding and integrating the CTI to your custom applications and CRM. It comes with a sophisticated ACD capable of queue prioritization and skills based routing . The contact center agents can work in blended mode on both inbound services and outbound calling campaigns.
The Script building tool within the call center software is powerful enough to satisfy the requirements of most inbound and outbound contact centers. The script builder comes with an array of drag and drop tools to develop powerful scripts that will fulfill requirements ofmeet the demands of most sophisticated script building requirements.
Cradle to grave reporting is an intrinsic component of the call center software CDR. There are detailed reporting for Agent productivity, Queue and Agent Statistics, Performance reporting, Wallboards and other necessary metrics to manage the operations of your contact center. Voice recording and Listening are built into the standard feature set of the call center software.
A Multi-tenant call center software permits segregation of different contact center tenants into separate partitions. This feature is especially useful for hosted providers of contact center service. The Indosoft call center software Q-Suite and the Indosoft PBX iHostPBX are both multi-tenant enabled software capable of scaling to multiple Asterisk. The super-user has the ability to setup and allocate trunks that each tenant can use. All the customizations are available to the tenant. Within each tenant there are various privilege levels to allow the tenant to effectively manage the contact center operations. A single tenant can run multiple contact center operations.
Automatic Call Distribution (ACD) refers to the ability of the call center software to manage, route and handle interactions. The Q-Suite provides one of the finest ACD for any call center software and is specifically designed to run on Asterisk. The ACD comes with a powerful Dialplan builder for creating sophisticated IVR (Interactive Voice Response). Every call routed to an agent will have detailed call pop-up with DID/DNIS, campaign and Queue information. The ACD is linked to the scripts allowing not only the pop-up of the call and queue detail but also the relevant script including web applications and CRM.
Key ACD Features
Agent Web Interface
Q-Suite offers web browser agent screen that can be customized and controlled using a powerful set of tools available within the call center software. An extremely sophisticated Script Builder for creation of scripts with custom variables and embedded URL like any web enabled CRM or web-sites. Custom disposition or wrap-up codes as well as custom DND codes allow for detailed reporting of agent activity.
Agent Web Screen Features
Q-Suite offers an extremely proficient dialer available within its call center software suite for Asterisk. Predictive, Preview and Agent ready dialer modes are concurrently available within the call center software solution. The Predictive dialer is self-pacing and compliant to FCC regulations.
Key Dialer Features
Indosoft call center software offers detailed cradle to grave reporting for both inbound and outbound contact center
operations. These reports cover every aspect of the contact center operations. Agent performance, lead performance,
queue performance and media cost performance can be easy monitored. A detailed CDR reporting is also generated by the
call center software.
Inbound contact center reports
Within the call center software, you will find one of the most powerful web based script builder available for contact center solutions on Asterisk. This script builder tool is an
invaluable tool in developing scripts, integrating web applications and creating custom variables for your outbound campaign or
inbound services. With ability to create multiple script pages, it is possible to have surveys and scripts with branching
to the different pages. Simple applications like 'Help Desk' or 'Trouble Ticket' are easy to create and integrate into the
call center software. You can embedd your Web pages and applications with the script with a click of a button.
Script Builder Features
Dialplan builder is a GUI tool to develop IVR and call routing in Asterisk from within the call center software. It is
an extremely powerful tool to develop call flow. It has an elaborate set of functions to process an incoming call and
decide its routing and managements.
Dialplan Builder Features
The iHostPBX by Indosoft is a complete GUI to setup, manage and run your phone system. Built upon Asterisk PBX,
it can handle your requirements,whether you are a small or large premise based organization looking for a stable
sophisticated phone switch or a service provider offering multi-tenant hosted service. A key ingredient to any good
phone system regardless of your industry domain or size, has to be able to grow, adapt, and change with the increasing
demands and requirements. The iHostPBX not only meets those demands head on buit will exceed them by provide your
organization with the savings, flexibility and freedom to take them to the next level.
Dialplan Builder Features