Q-Suite - Multi-tenant scalable enterprise grade call center software for Asterisk
A complete contact center technology solution
Whether you are setting up a new contact center, or seeking a solution to migrate your existing call center to IP telephony, Q-Suite
call centre software suite offers numerous benefits and can ultimately be a competitive differentiator. As a contact center platform,
Q-Suite delivers high-end functionality and ease of use at a considerable cost savings. Indosoft call center software Q-Suite is a
multi-tenant, web based next generation contact center solution for Asterisk. This call center software provides Web based Agent Interface
as well as .NET based API for integrating your custom CRM. The call center software application comes with a sophisticated ACD capable of
Queue Prioritization and Skills Based Routing. It has a highly customizable database and an excellent predictive dialer. You can setup
inbound, outbound and blended campaigns within the call center software, thereby improving your contact center management capabilities and
productivity. You can seamlessly integrate your existing CTI with the call center software to continue using your current business systems
Customize your contact center with Q-Suite GUI tools
There are a number of powerful tools within the call center software, including tools to customize the web interface for Agents,
develop and deploy powerful scripts within the Agent screens and build and manage sophisticated call routing and IVR for your contact center.
The ACD with skills based routing and queue prioritization, as well as the powerful IVR builder, offer full control over setting up
inbound services and campaigns. The predictive dialer, along with preview, agent ready dialing and versatile list management capability,
provide full control to manage outbound campaigns. The call center software admin portal provides all the necessary tools to run an enterprise
grade contact center with Asterisk. Asterisk has built in voice recording capabilities and Q-Suite's live monitoring and live dashboards
provide the tools and information to keep the contact center productive. Real-time and historical reporting and CDR features solidify Q-Suite
as a leading call center software for Asterisk and meets the most demanding contact center needs.
Key features of Q-Suite Call Center Software
- Multi-tenant call center software for Asterisk
- ACD with Skills Based Routing and Queue Prioritization
- Automatic self pacing FCC compliant Predictive Dialer with Preview and Agent Ready dialing capabilities
- Web based Agent Screens or native Windows client using API based on .NET or TCP/IP socket library
- GUI based Dialplan Builder to create sophisticated IVR
- Lead and List Management with a comprehensive CRM
- Advanced Script Builder tool for customizing scripts in Agent Screens
- Customizable Agent Screens to fit your look and feel requirements
- Integrate your web enabled CRM to the Inbound/Outbound pop-up
- Outbound Predictive dialing as well as Preview and Agent Ready dialing
- Extensive and customizable Queues
- Real-time and Historical Reporting
- Contact center performance - Dashboard and Wallboard Reports
- Integrated CTI platform to provide IVR and Voice Recording
- Complete and feature rich call center software for Asterisk
- Fail-safe call recovery with redundancy and High Availability
If you are looking for call centre ACD software for setting up an Asterisk based contact center, look no further than Q-Suite. The
effectiveness of Q-Suite based contact center technology platform using Asterisk will become obvious when you look at the features,
ease of setup, and the value for money. Q-Suite is a multi-tenant, call center software with an ACD which can scale to multiple
Asterisk servers. Redundant Q-Suite ACD setup has built in call recovery fail-over mechanism to protect on-going and future calls from
single point of failure.
This call center software offers almost all important features that you require for your contact center, right 'out of the box'. It provides
customizable Web interface for Agent as well a good .NET based API for embedding and integrating the CTI to your custom applications and CRM.
It comes with a
sophisticated ACD capable of queue prioritization and skills based routing
. The contact center agents can work in blended mode on
both inbound services and outbound calling campaigns.
The Script building tool within the call center software is powerful enough to satisfy the requirements of most inbound and outbound contact
centers. The script builder comes with an array of drag and drop tools to develop powerful scripts that will fulfill requirements ofmeet the demands of
most sophisticated script building requirements.
Cradle to grave reporting is an intrinsic component of the call center software CDR. There are detailed reporting for Agent productivity,
Queue and Agent Statistics, Performance reporting, Wallboards and other necessary metrics to manage the operations of your contact center.
Voice recording and Listening are built into the standard feature set of the call center software.