Overview of Q-Suite - Contact center technology platform for Asterisk
Why Indosoft Contact Center Software Suite?
It is not an exaggeration to say that we have the most complete call center software for Asterisk that you can imagine.
A product of many years of research and development, it is a fully customizable call center solution that will accommodate the
requirements of just about any inbound and outbound call center that you need to setup. Above all, it scales to multiple Asterisk
servers to fulfill your requirements for large call centers. This call center software was designed with multi-tenant hosted
inbound and outbound applications in mind. With a call center technology platform on the leading hybrid IP-PBX Asterisk, the
Indosoft Q-suite provides a seamless interface to VoIP and TDM.
What does Q-Suite offer for a contact center?
Q-suite is the Indosoft call center platform for Asterisk. It has a fully customizable mid-tier "Q-Pump" with a sophisticated
ACD and a "Trunk-tracker" capable of managing multiple telephony servers. The Admin interface provides "easy to use" screens to
setup and manage a call center. Q-suite is so feature rich that you will be amazed at all the call center features that it
provides. Whether it is an inbound call center with skills based routing or an outbound call center with predictive dialing,
it has got it all. This call center software suite has an inbuilt "script-builder" to create custom scripts for the agent screen.
Script building, embedding web applications and integrating back-end applications have never been easier. It has an incredible
"Call Flow" builder to accommodate the most complex call routing. Above all, you can custom design your web agent screen with
the clicks of your mouse. If it is difficult to believe, contact us for a web demo.
Integrate the call center software to your existing Applications
If you are one of those organizations who have invested in building a native client application for the agents to handle incoming or outgoing calls
and want to continue using the application, we have a comprehensive set of API interface to the call center software suite. Whether it is an
inbound call center business application or an outbound call center special application for a vertical market, the API can accommodate and provide
all the necessary interface for the agent to be logged in and receive calls based on "skills based routing" or "predictive dialing".
Inbound Contact Center with ACD
The incoming calls to a call center are the main point of contact with potential and existing customers for most organizations.
A good ACD with efficient skills based call routing offers round-the-clock access and facilitate fast call resolution. This is vital to
the success of the inbound call center whether it be for sales, customer service or support. Indosoft call center suite with its
flexible next generation ACD will help you setup queue routing based on skills, DNID/ANI/DID, time of the day scheduling and other
business rules. This will reduce cost per call, increase agent productivity and overall efficiency thereby offering higher quality
Outbound Contact Center with a Dialer
Advanced dialer, good custom script builder, customizable wrap-codes, effective list management and good reporting are
essential for any outbound call center. Indosoft call center suite Q-suite, comes with an efficient compliant predictive dialer
and a compact expandable CRM to provide the necessary tool for setting up an effective outbound contact center. You can setup
multi-page scripting with branching capability as well as access any other web enabled CRM like "Salesforce.com" or "SugarCRM".
The call center technology platform has ready made features like "call recording", "snoop" and "whisper" for quality improvement.