Predictive Dialer for contact centers using Asterisk PBX
Indosoft Predictive Dialer for Asterisk
Indosoft call center software Q-Suite offers an advanced feature rich self-pacing predictive dialer
tightly integrated with Asterisk capable of running
multiple concurrent outbound dialing campaigns. It is an integral part of our multi-tenant call center software suite for Asterisk, Q-Suite.
Within this outbound contact center technology platform, Q-Suite provides Agent-Ready dialing, Preview dialing and Predictive dialing. It comes
with an integral Script-Builder with tools for creating sophisticated agent customer interactions. Q-Suite has a complete set of lead
management tools for managing your lists. With live dashboards and historical live view of the dialing, it will provide detailed agent and list
How can you benefit from the Predictive Dialer?
If your organization makes outbound calls, this dialer will increase productivity and reduce the cost. Often, outbound agents will
spend time dialing numbers or listening to phones ringing that never get answered, or busy signals. Indosoft predictive dialer
will eliminate this wastefulness by connecting only the successful (or "live") calls, within a fraction of a second. The
dialer will intelligently pace, to ensure to maximize the talk time of agents. This dialer is fully customizable to suit your
specific needs, with extremely user-friendly management features. You can set the dialer parameters for each campaign individually while
running multiple campaigns concurrently. You can turn ON/OFF the answering machine detection per campaign.
Indosoft dialer is extremely cost effective and scalable and can grow with your company, providing a quick return on investment.
This contact center platform represents remarkable value for money, with sophisticated features that surpass those of much more expensive
competitors. With an open architecture and database, you can integrate into your organization's CRM as well as pump warm leads immediately
into the dialer. We also offer unparalleled support to our clients to assist in the integration.
How does the Predictive Dialer work?
An efficient predictive dialer can dramatically increase the agent talk. It is importance that the predictive dialer be self
pacing with parametric controls to exercise the dialer algorithm. A good predictive dialer can provide live connects
within a few seconds from the time an agent wraps up the last call. In order to achieve this, the predictive dialer algorithm
has to dial more phone numbers than the anticipated number of agents available to answer the calls. This is can create a situation
for dialer to drop calls, should there be no agent available to take a next connected call. An intelligent dialer will pace properly
to keep the drop calls to minimum. In United States, F.C.C mandates that the drop call be less than 3% of the total calls connected. Indosoft
offers a fully compliant predictive dialer.
Q-Suite predictive dialer can be set to power dial by setting the tolerance for dropped calls to extremely low values. This provides the
opportunity to dial collectively for many agents and reduce their wait time between connects without wasting valuable warm leads. The settings
can be adjusted to suite your power dialing requirements.
Indosoft call center software Q-Suite offers one of the most complete contact center solutions for Asterisk, right out of the box. It has a
very sophisticated self-pacing multi-campaign dialer designed to work tightly with Asterisk and a complete campaign manager which will let
you control all aspects of your outbound campaign. Q-Suite will take the mystery out of setting up outbound campaigns.
Outbound Contact Center Features
- Campaign Management
- Lead and List Management
- Monitoring and Reporting
- Customizing Agent Screens
- Script Builder
- Integration to your existing systems
- Dialer controls