Call Center Technology & Solutions >> Private Branch Exchange (PBX)
Private Branch Exchange (PBX)
PBX
Indosoft Inc. offers all-in-one phone systems based on the versatile Asterisk PBX. It integrates standard telephones, cellular and offsite phones with the traditional telecom network and the Internet for VoIP (Voice over IP). It takes advantage of the synergy of telecommunications and information technology to integrate the two into a single environment that can be customized to server any application or collection of applications.
The Asterisk PBX
Asterisk leverages the power of Linux and the most cost-effective telephony solution for complete business communications solution. It also provides the functionality of a media server, a protocol gateway, and a conference bridge. Here is a detailed list of what Asterisk can do for you.
Call Features
- ADSI On-Screen Menu System
- Alarm Receiver
- Append Message
- Authentication
- Automated Attendant
- Blacklists
- Blind Transfer
- Call Detail Records
- Call Forward on Busy
- Call Forward on No Answer
- Call Forward Variable
- Call Monitoring
- Call Parking
- Call Queuing
- Call Recording
- Call Retrieval
- Call Routing (DID & ANI)
- Call Snooping
- Call Transfer
- Call Waiting
- Caller ID
- Caller ID Blocking
- Caller ID on Call Waiting
- Calling Cards
- Conference Bridging
- Database Integration
- Database Store / Retrieve
- Dial by Name
- Direct Inward System Access
- Distinctive Ring
- Distributed Universal Number Discovery (DUND)
- Do Not Disturb
- e911
- ENUM
- Fax Transmit and Receive (3rd Party OSS Package)
- Flexible Extension Logic
- Interactive Directory Listing
- Interactive Voice Response (IVR)
- Local and Remote Call Agents
- Macros
- Music on Hold
- Music on Transfer
- Flexible MP3-based System
- Random or Linear Play
- Volume Control
- Predictive Dialer
- Privacy
- Open Settlement Protocol (OSP)
- Overhead Paging
- Protocol Conversion
- Remote Call Pickup
- Remote Office Support
- Roaming Extensions
- Route by Caller ID
- SMS Messaging
- Spell / Say
- Streaming Media Access
- Supervised Transfer
- Talk Detection
- Text-to-Speech (via Fetival)
- Three-Way Calling
- Time and Date
- Transcoding
- Trunking
- VoIP Gateways
- Voicemail
- Stutter Dialtone for Message Waiting
- Visual Indicator for Message Waiting
- Voicemail Groups
- Voicemail to E-Mail
- Web Voicemail Interface
- Zapateller
Computer-Telephony Integration
- AGI (Asterisk Gateway Interface)
- Graphical Call Manager
- Outbound Call Spooling
- Predictive Dialer
- TCP/IP Management Interface
Scalability
- TDMoE (Time Division Multiplex over Ethernet)
- Allows Direct Connection of Asterisk PBX
- Uses Commodity Ethernet Hardware
- Zero Latency
- Voice Over IP
- Allows a Unified Dialplan Across Multiple Offices
- Allows for Integration of Physically Separate Installations
- Uses Commonly Deployed Data Connections
Codecs
- ADPCM
- G.711 (A-Law & μ-Law)
- G.723.1 (Pass Through)
- G.726
- G.729 (Through purchase of commercial license from Digium)
- GSM
- iLBC
- Linear
- LPC-10
- Speex
Protocols
- IAX (Inter-Asterix Exchange)
- H.323
- SIP (Session Initiated Protocol)
- MGCP (Media Gateway Control Protocol)
- SCCP (Cicso® Skinny®)
Traditional Telephone Interoperability
- E & M
- E & M Wink
- Feature Group D
- FXS
- FXO
- GR-303
- Loopstart
- Groundstart
- Kewlstart
- MF and DTMF Support
- Robbed-Bit Signaling (RBS) Types
ISDN Protocols
- 4ESS
- BRI (ISDN-4-Linux)
- DMS100
- EuroISDN
- Lucent 5E
- National ISDN2
- NFAS