12solutions deploys Indosoft Call Center Software at MWEB

Indosoft Inc. announces the successful installation of Q-suite, its call center suite for Asterisk, at MWeb, Nigeria

This deployment of outbound call center technology with predictive dialing is an enhancement to the existing Asterisk platform at MWeb (Nigeria) and provides the necessary tools and functionality required to setup and manage inbound and outbound call center campaigns. The contact center software suite also includes preview and agent ready dialing as well as a compact CRM to manage calling lists and leads. Indosoft Q-Suite with its superior ACD "Queuing Engine" provides call routing based on skills as well as caller identification, dialed number, time of day, and other complex customer defined criteria.

"With competition intensifying among service providers, we required extremely sophisticated call center software with efficient predictive dialing capabilities in order to increase customer retention and reduce 'customer churn' by enabling outbound calling campaigns for clients," says Laura Ugbe, President of 12Solutions. "The outbound call center suite had to be customizable and contain a self regulating predictive dialer along with an easy to use, yet powerful scripting tool. Indosoft call center software for Asterisk is impressive. We are extremely satisfied with the productive performance of the contact center and their resulting ability to raise customer retention. This is the most advanced call center software for Asterisk we have seen. It is an ideal choice for all call centers," states Ms Ugbe.

"Indosoft call center software suite has a complete outbound call center feature set with predictive dialing and ACD," says James Terhune, CTO of Indosoft. "It provides an extremely powerful scripting tool to create custom scripts, call disposition and wrap-up codes as well as elegant lead and list loading interfaces. It captures data points to report on agent time profile, list performance and extraction. It has call monitoring and recording feature, as well as other leading call center management tools. This is a feature rich enterprise grade contact center software for both outbound and inbound contact centers and can scale for multi-tenant hosted service" states Mr Terhune.

Indosoft has been offering full featured Call Center software for Asterisk PBX since 2003. It provides turn-key installation and support for both Inbound and Outbound Call Centers and has installations all over the world. It also provides IVR solutions, Do Not Call compliance and Voice Recording products.

12 Solutions, Nigeria is led by Laura Ugbe and is a provider of call center consulting, training and professional services to inbound and outbound contact centers in Nigeria. Ms Ugbe provides agent training and technical assistance in setting up and managing cost effective inbound and outbound call center operations.