Rapid advancement in Voice over IP technology is creating a paradigm shift in the way Contact Centers handle voice and data traffic. Businesses are looking towards Asterisk PBX and multi-tenant Contact Center solutions to lower infrastructure and setup costs. This insulates Organizations from the complexities and costs of operating and managing a contact center.
Indosoft has recently completed the installation of its Asterisk based multi-tenant Contact Center for VirtuServe, a provider of hosted, multi-tenant services for Enterprises. Indosoft’s Contact Center solution is tightly integrated with Asterisk IP-PBX. Along with web-based CRM to manage the Agent and Administration interface, Indosoft provides all the essential components for an Asterisk PBX based fully blended call center solution.
- Indosoft Q-Pump is a sophisticated session manager capable of providing blended solution.
- Indosoft Multi-Connector is proxy to the Asterisk Manager Interface, which enables CTI-like functions for all non-telephony software sub-components.
- The Indosoft Inbound GUI tool will setup call management and routing for your Inbound ACD requirements by leveraging the complete potential of Enterprise-grade Asterisk Dial-plan and Asterisk Queues.
- Indosoft Predictive Dialer technology is designed to deliver greater contact rate and ‘talk to’ time while working within FCC guidelines.
VirtuServe provides quality customer service agents for outbound telemarketing, and inbound customer support, for $12/hour by leveraging open source Asterisk and Indosoft Contact Center Technology.
Indosoft Inc. offers complete call centre solutions on Asterisk IP-PBX with installations all over the world. Indosoft is a Digium Asterisk Partner and provides fully blended solutions for Contact Centers, Audio Conferencing Bridging, Real-time call blocking for Do Not Call list enforcement, as well as Hosted PBX, IVR and Recording solutions. Digium Quad PRI (E1/T1) boards for Asterisk PBX deliver a cost effective reliable TDM interface to Telco.