Orinoco Call Center Accelerates Quality and Productivity by Upgrading to Indosoft Call Center Software Q-Suite
Botswana's leading call center service provider implements Indosoft Q-Suite call center ACD software to upgrade its contact center technology platform.
Fredericton, NB (PRWEB) July 20, 2010
Indosoft, Inc., a global provider of call center software, announced today that Orinoco Call Center has successfully deployed
Indosoft Q-Suite call center ACD software
to improve the performance of its contact center technology platform and enhance its call center service offerings.
Orinoco Call Center uses Indosoft Q-Suite
for all its 7 by 24 inbound contact center services and periodic outbound predictive dialing campaigns. Orinoco Call Center has increased
productivity by using Q-Suite ACD software, which includes easy-to-use, built-in tools like Script Builder and Dialplan Builder to setup
and manage all contact center operations. The deployment provided an out of the box, feature-rich contact center technology platform for
Asterisk that can scale with growth. The powerful call center ACD software for Asterisk telephony, geared towards medium and large call centers, is capable of
scaling to multiple Asterisk servers
and eases setup and management tasks for all contact center operations.
"We were searching for a call center software solution that provided a full featured ACD and a predictive dialer to upgrade our contact
center technology platform," says Quinton Wijburg, Business Delivery Manager at Orinoco Call Center. "We had been using Asterisk for some
years and understood its value as a hybrid PBX. Our primary criteria in selecting new call center software were achieving full control and
management abilities of the day-to-day call center setup and operations. With its Web based GUI, Indosoft call center software Q-Suite
provides all the essential features of a high end
call center ACD
, including skills based routing, queue prioritization, disposition codes
and predictive dialing. We can now effectively manage our contact center technology platform, our staff and our contact center service
"The Q-Suite is a full feature call center software solution for Asterisk, the dominant hybrid IP PBX, which matches or exceeds the
feature-sets of most contact center technology
platforms, yet delivers
a considerable cost savings," says Gabe Bourque, VP of Operations at Indosoft. "With its unique and flexible toll-sets, Q-Suite provides
contact centers with a cost-effective, industry leading call center software for all their contact center telephony and CTI requirements.
By deploying Q-Suite call center ACD software, contact centers can improve their technology platform without huge up-front capital
investment associated with traditional call center equipment."