Contact Center News from Indosoft
RNS Marketing Migrates to Q-Suite Contact Center Solution and Achieves Cost Savings and Growth On-Demand Capabilities
Established provider of call center services reacquires its competitive edge by moving to Q-Suite and setting up an Asterisk-based contact center technology platform.
Fredericton, NB (PRWEB) May 7, 2011 - Indosoft Inc., a leading provider of contact center technology solutions for Asterisk, announced today that RNS Marketing has migrated its call center operations in New Jersey to Q-Suite. This migration to Asterisk based VoIP enabled telephony platform allows RNS Marketing to leverage the enhanced call center software feature-sets available within Q-Suite and fulfill more complex program demands from its customers. It also provides for significant cost savings and capabilities for future growth on demand.
As a leading contact center technology solution, Q-Suite offers full ACD functionality with skills-based routing and queue prioritization with dynamic IVR and Dialplan development. An industry leading script builder allows web-enabled CRMs and applications to be integrated within web agent screens. This easy-to-use custom script development tool enables well-scripted agent-customer interaction scripts coupled to backend databases to be quickly developed and deployed. Q-Suite also offers .NET and socket API for CTI integration to custom CRM and ERP business workflow applications as well as detailed cradle-to-grave reporting to meet functional demands of contact centers. Outbound contact centers and customer retention operations greatly benefit from Q-Suite dialer, which is capable of running multiple concurrent outbound campaigns in both Predictive and Preview dialing mode.
RNS Marketing moved to Q-Suite to acquire a new generation IP contact center suite for Asterisk, the industry leading hybrid PBX. Asterisk is unique in its capability to seamlessly blend IP and TDM connectivity, as well as to provide the latest refinement of telephony features demanded by sophisticated contact centers. Q-Suite has distinguished itself as the foremost call center software for Asterisk with superior new generation call center ACD features and tools that allow companies to deploy cost effective contact center technology solutions. As such, this implementation enables RNS Marketing to significantly expand its call center capabilities, implement an IP-enabled contact center with all the advanced functional requirements, avoid proprietary equipment lock-in, and provide improved service levels at a reduced cost.
"We are very impressed with our new contact center platform," stated Bob Piperno, Chief Information Officer at RNS Marketing, "We were looking to move to a VoIP platform in order to take advantage of SIP to both lower costs and have the flexibility to increase our capacity on demand. We were looking for an Asterisk based solution, and after a period of using Q-Suite, we are pleased with the selection of Q-Suite as our call center solution. Our agents like Q-Suite.s ease of use, while our managers appreciate its advanced tools like the Script Builder. This has significantly improved our ability to accommodate difficult program demands of our clients, and allows us to grow with confidence. The Indosoft team has proven to be both professional and eager to assist during the implementation and post-deployment phase, while their support goes above and beyond our expectations."
"In today's extremely competitive call center industry, having the right technology is essential for any company seeking to continually improve performance without increasing costs," said Gabe Bourque, Chief Operating Officer at Indosoft. "Q-Suite.s unique ACD and its use of Asterisk telephony make it ideally suited for companies, like RNS Marketing, that require advanced but cost-effective IP contact center technology platform. Whether it.s through the unique Web Interface or through the advanced API for CTI integration, Q-Suite allows businesses to fully incorporate industry leading ACD and Dialer functionality within their mature, existing applications. Q-Suite on Asterisk offers new generation capabilities to call centers of all sizes that require the benefits of IP telephony."