Contact Center News from Indosoft
In House Audio Conferencing Bridge Selection Made Easy
Indosoft have introduced an audio conferencing bridge, based on open source asterisk PBX that allows company wide utilization with increased productivity overall.
System and network administrators are increasingly entrusted with the management of voice networks that were traditionally the responsibility of telecom groups in the company. Having inherited the installed PBX and the voice circuits, they have difficulty with the traditional telephony system and are disadvantaged by the high maintenance costs of the conference bridge provider.
With the advent of open source asterisk PBX platform it is very simple to install and maintain an audio conferencing bridge inside your enterprise network that greatly eases the situation. It is also extremely beneficial when meetings are not prescheduled and quick access is needed. When availability of meeting rooms is a premium, or when dispersed workforce needs to be unified, audio conferencing becomes a credible alternative.
An in-house audio conference bridge does away with restrictive conference usages. It scores high on convenience as employees can easily pick up the phone to be a part of the conference rather than move to a meeting room. In-house audio conferencing is a more cost effective option than adding a multi party conferencing to your current PBX system. A hybrid audio conference bridge that connects to both TDM and IP networks and has a seamless integration into the enterprise is highly beneficial.
Indosoft audio conference bridge can be interfaced with the current PBX and/or directly to voice network using T1/E1 trunk or ISDN PRI protocol, and when essential, users of IP PBX can interface the conference bridge with SIP or H323. End points can be desk phones, IP phones or soft phones with users located anywhere on the network. Incorporating a web collaboration suite will give end users all the capability to work in teams remotely.
The system may be integrated with global catalogue directories so that it makes it easier to schedule the conferences as required. A customized solution will offer multiple benefits of capability to manage through a web interface, remotely control them as well as distribute the installed location of these conference bridges across the network close to the user community but manage it centrally. An easily manageable system should be able to start small with a moderate initial investment and grow along with the organizational needs as well, and therefore, sufficient analysis is necessary to absolutely make the right selection of your Audio Conferencing Bridge.
Indosoft Inc based in Canada is an established solution provider of state of the art audio conference bridge. Also a Digium Asterisk partner and leader in the application of Computer Telephony Interface (CTI) and Voice over IP (VoIP), Indosoft provides fully blended solutions for Contact Centres, Real-time call blocking for Do Not Call list enforcement, Hosted PBX, Call Centre Applications, Predictive Dialler, IVR and Voice Recording technology based on Asterisk PBX.