Indosoft Inc. is pleased to welcome Voiceware Communicaciones Solutions, S.A. as an exclusive partner reseller of Q-Suite in Spain and Portugal. With the addition of Q-Suite in its portfolio, Voiceware Communicaciones Solutions will be able to offer both premise based contact center solutions as well as Cloud based multi-tenant managed services.
As a global provider of contact center software, Indosoft has been successfully deploying and supporting Q-Suite around the world, directly or through resellers. Q-Suite 5.7 allows managed and hosted service providers to deploy a full-featured Call Center ACD with advanced feature-set requirements to meet the ACD and Dialer needs of modern contact center operations. Skills based Routing, Queue Priority, Predictive Dialer, Real-time Wallboards, Historical reporting, and integration to Workforce management software are all available out-of-the-box in this High Availability platform. Call survival option within Q-Suite 5.7 offers an extra degree of reliability essential for mission critical call center ACD implementations.
Voiceware Communicaciones, an innovative technology solutions provider, has over 15 years experience in developing solutions to help companies improve customer relationships. During this period, it has been successfully providing and supporting customer contact solutions in Spain and Portugal. With this reseller relationship, Voiceware will offer powerful and cost effective contact center solutions based on Q-Suite, the industry leading call center software for Asterisk,
"We are excited to offer contact center solutions for both premise based installations as well as hosted managed services using Q-Suite 5.7," said Jacobo Urdiales, VP of Business Development at Voiceware Communicaciones. "Managed contact center services is a rapidly growing segment that will be well served by setting up a Q-Suite based multi-tenant contact center platform that scales effortlessly to multiple Asterisk PBX servers. In Q-Suite, we have a complete contact center software with a powerful multi-channel ACD that handles Chat, Email and Twitter. We are also very impressed with its extensive CTI library in .NET and XML, available for integration to other work-flow systems."
"We welcome Voiceware Communicaciones as our exclusive partner reseller for Spain and Portugal," said Gabe Bourque, CEO at Indosoft Inc. "We are excited to support them in their endeavor to offer a superior service for hosted and premise based contact centers. Q-Suite 5.7 is an unified multi-tenant contact center ACD that allows managed and hosted service providers the ability to theme "look and feel" as well as provide tools like the Visual IVR builder and the agent customer interaction Script Builder to manage the contact center setup."
About Indosoft Inc.
Indosoft Inc. is a global provider of multi-tenant contact center and PBX software on Asterisk. It has been providing medium and large contact centers around the world with call center solutions for over ten years. Q-Suite is an unified ACD with skills based routing capable of handling voice, chat, e-mail and social media contacts. Q-Suite is also made available to Indosoft partners as white and private label contact center suite. About Voiceware Communicaciones Voiceware Communications, S.A. has been offering innovative technology solutions to assist organizations enhance relationship with their customers. Its mission is to offer cost-effective sophisticated contact center solutions in partnership with technology leaders.