Indosoft, Inc., a leading provider of scalable Asterisk-based contact center software, announces the release of its most advanced contact center product, Q-Suite 5.7.7. This release brings a number of new features as well as updates to existing aspects of its popular Q-Suite 5.7 software.
Q-Suite functionality on the presentation side has received an update with the incorporation of TinyMCE into the script builder. This WYSIWYG editor allows admins to easily add advanced HTML and Javascript functionality directly into the agent script without having to know either. Presenting information in the right manner to the agent is key in ensuring efficiency, and TinyMCE will improve the look and feel of the scripts. Another script enhancement is the use of Briteverify to validate email addresses in realtime while collecting data.
On the telephony side, improvements have been made to allow multiple supervisors to listen in, or even talk to the agent, on a single call. Monitoring live calls is important for training and monitoring compliance with contact center standards. Q-Suite has also added outbound trunk failover, allowing calls to be dialed even in the event of trunk failure, if there is an additional trunk available to attempt the call.
Other additions include the ability to add custom privilege levels for administrators, full integration of Amazon S3 for recordings management, API additions for stopping/starting recordings, per-tenant music on hold, and dialplan events for queued calls. In addition, Indosoft has made security enhancements and improved features for monitoring and auditing on the system.
"We are excited to be releasing Q-Suite 5.7.7. This is in thanks to the hard work of our great team and our clients should appreciate the results" said Brian Evans, Senior Director at Indosoft. "Administrators will be finding their tasks easier to accomplish, and improvements in auditing and reporting improve accountability."
About Indosoft Inc.:
Indosoft Inc. is a global provider of contact center ACD software for Asterisk. Q-Suite, its flagship contact center software, has been installed around the world. It also licenses its ACD for Asterisk with .NET, Socket and XML libraries to enterprises planning to incorporate Asterisk IP telephony within their product. Q-Suite is cost-effective call center software, available to Indosoft technology partners, offering white and private label Asterisk call center solutions.