Q-Suite 6 Adds WebRTC Components and Support

Q-Suite 6 offers support for WebRTC and an implementation of an extension device where needed.
Q-Suite 6 offers support for WebRTC and an implementation of an extension device where needed.

Indosoft Inc., developer and distributor of the world-class Asterisk based contact center software Q-Suite, announces the addition of and support for WebRTC components in its Q-Suite 6 product line.

WebRTC helps usher in a new era for the Q-Suite 6 product line. With the newly incorporated WebRTC components, users now have the option to use an auto-configured phone device, completely integrated into the user interface and thus removing the need for additional desk phones and/or software phones. This move in technology intelligently integrates and streamlines the user experience even further than before, all the while removing the need for the user to perform any configuration or setup on a phone device itself. These new features are platform and device independent, meaning an end user can use any operating system and any WebRTC-enabled browser, desktop or mobile, to take full advantage of these enhancements. Deploying to remote or at home agents is now a much simpler and refined process thanks to the ability of WebRTC to be ingrained into readily available web browsers without any type of specialized customization. 

"By offering WebRTC with Q-Suite 6, users benefit from tighter integration of the user phone and the web interface," stated CEO Gabe Bourque. "Q-Suite 6 and WebRTC simplifies setting up remote users in a distributed environment and reduces support headaches. By presenting the interface entirely in the browser, user interactions will flow more smoothly." 

About Indosoft Inc.:
Indosoft Inc. is a global provider of call center solutions based on Q-Suite, its flagship multi-channel contact center suite. Q-Suite is a powerful call center software with installations around the world. It is also available to Indosoft technology partners for offering private label managed services using Asterisk. Indosoft licenses Q-Suite ACD with .NET, Socket and web services libraries for use in Asterisk based custom ACD applications.