Indosoft announces the upcoming availability of its Visual IVR (Interactive Voice Response) Builder as a standalone system outside of Q-Suite. Q-Suite is the enterprise call center ACDsystem using Asterisk, the Open Source telephony platform. The Visual IVR Builder has been a popular component of Q-Suite, allowing users an intuitive way to create powerful IVRs.
First introduced with Q-Suite 4, the IVR builder received a major usability and feature overhaul with Q-Suite 5.7. Custom colored graphical icons represent the different IVR and call routing functions. The drag-and-drop framework allows call paths to be extended both horizontally and vertically.
Major features include:
- Screens to upload audio prompts and configure Music on Hold
- The ability to make web service calls
- Database integration & data lookups
- Access to call data and SIP headers
- Multiple ways to branch
- Post-hangup call processing
"Indosoft is pleased to offer the Visual IVR Builder as a standalone system" said Gabe Bourque, CEO of Indosoft. "This allows clients to add a professional IVR to their existing legacy systems, even if they don't need a full call center ACD system."
The Visual IVR Builder will be available for installation in July, 2016.