VoIP enabled Contact Center software

Real-time and Historical Reporting with Workforce Management (WFM) feeds

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Real-time and Historical Report feed for Workforce Management Software Integration

Real-time ACD and Dialer Reporting

Q-Suite offers comprehensive real-time reporting on all facets of the contact center ACD and Dialer activity. Real-time monitoring software offers Agent, Queue, ACD and Dialer activity details of the contact center floor through real-time data feeds. Supervisor dashboards provide key performance indicators using the real-time data feeds for ACD, Queue, Dialer and Agent activity. Any Workforce Management Software can obtain a continuous feed of this data through the WFM integration module available within Q-Suite.

Historical Contact Center Reporting

Historical data based on accumulated real-time data provides a comprehensive statistical insight into Agent, Queue, ACD, Dialer and Campaign performance. Q-Suite will provide,

Supervisor Dashboard

Supervisor Dashboard is a collection of Real-time and Quality Control tools available with the Supervisors to manage the floor activity of the Contact Center. They include the ability to,