Background and Introduction

Indosoft Inc, based in Fredericton, Canada in its 12th year of operations develops telecom solutions. Indosoft have an audio conference solution targeted to the requirements of enterprise and conferencing service providers.

The audio conference bridge market is maturing rapidly and vendors rapidly incorporate features and capability with the changing times. Indosoft considers cost, features and support as the key differentiators in designing a solution for this market space.

Key differentiators of Indosoft Audio Conference Bridge solution

Component model . When you are in the market for a conference bridge any black box solution from the vendor usually will not completely address your requirements however with our component model you have the freedom to choose the hardware, the connectivity options and features. We have defined two versions for your convenience; choose between the enterprise and service provider versions. You can start at the enterprise version upgrade to service provider at a later stage as well.

Attractive Licensing Options . A set of choice to suit your needs, the solution is fully licensed that means you will not encounter any surprises later when you try to enable new features. A single server based license option is available plus site license that provides you freedom from capacity worries. This is a new model in conference bridge licensing that enables you to install and operate any number of bridges per site, makes it very attractive for implementing redundant or backup systems as well. The benefit to you is the port cost is significantly reduced with higher capacity.

Features Rich Solution . Conferencing service providers always struggle to meet client.s unique requirements. A potential client who you are trying to gain their business are used to a particular call flow and do not want to move their account for better pricing however if you provide them with a similar user experience with just a change in the dial in number makes the transition for the client easy. Implementing these custom solutions at times is a constraint for other products or cost prohibitive. The Indosoft conference bridge provides all the features required to make you successful in meeting the requirements of your clients. A complete listing of features available later in the service provider conference bridge features section in this document or from the website location http://www.indosoft.ca/features.htm

Service and Support . We provide an end to end business technical system support and not just the conference bridge, this way the client is required to deal with one vendor for support and avoid finger pointing in a multi vendor setup. Remote production support is a service we offer our client.s as well. All systems sold include one year support and is annually covered there after with a minimal cost.

Customization . Extreme customization possible where features and requirements are implemented in days rather than having you wait for the next release. Secondly we provide an end to end solution where the client can use our service to build and implement their front end and back end business process.

Cost . Upfront implementation cost is very attractive to the client moreover using industry standard hardware the infrastructure expense and subsequent ongoing maintenance costs are significantly reduced. The per port cost for our conferencing bridge system turns out to be the lowest in the industry.

Flexible . We have various purchase options available http://www.indosoft.ca/faq.htm#6 This applies to service models using the same infrastructure to provide multiple service options for the conference service provider. The system can be geographically dispersed and managed centrally. Indosoft goal is in providing a solution that is fully customized for client requirements.

Scaling . Start small and expand to thousands of ports using our architecture model or scaling up on individual systems plus laterally with multiple servers. We recommend that you limit per server to about 150 channels and then scale laterally out for larger conference with a single conference capable of spanning multiple conference bridges.

Time to market . The implementation of the system does not take more than 10 days thereby giving the conferencing service provider the advantage or providing the service without delay. The system is future proof where Indosoft is providing all the features that you require today as well as we are constantly developing newer versions and features. The product road map of the conference bridge platform also is progressing well to provide our clients web collaboration platform that would include desktop sharing, instant message, chat, file transfer and video conferencing.

Different Revenue Streams . You are not just buying a conference bridge solution depending on the market trends you can leverage the infrastructure to implement other solutions like providing hosted call center or PBX services as well as other telecom solutions like IVR, voice broadcasting etc

Gaining more Business . When you are looking for bring in new clients to use your service, many time you encounter unique requirements where the potential client and their employees are used to a particular call flow, now using our system you can setup a similar call flow without major efforts,

Extend Hardware Service Reach . You can provide your enterprise customers with an on premises install of the conference bridge that will take care of their internal conferencing needs at a lower cost and then they can use the service provided by you for external conferences

Components of the Audio Conference Bridge

On a high level the solution is divided into three parts, hardware for Conferencing, Telephony Access Interface, conference bridge software and Integration together the three components.

Hardware: The Audio Conferencing Bridge resides on industry standard server. Indosoft will provide the recommendations taking into consideration your capacity, redundancy, reliability requirements.

Telephony Access Interface: Again based on your access requirements we will determine the appropriate interface cards, the system supports a combination of T1/E1, ISDN PRI, SIP, H323 and IAX2 connections.

Software: The Indosoft Audio Conference Bridge solution is installed on the recommended hardware that converts it into a full featured audio conferencing bridge.

Audio Conference Bridge Single Server Setup

Service Provider multi system setup of the conference bridge

The diagram illustrates how the audio conference system will interface to PSTN and Internet, in a multi system conferencing service provider (CSP) implementation. A three tier architecture is recommended where the first tier being a bank of conference servers the second that of control and admin systems and the third being SIP peering servers. In this model we have the capability to scale up on individual tiers as well as extend laterally to multiple systems.