Effective Time Management Techniques for Contact Centre Agents 2024-03-05 Insights, Tech Effective time management in a contact centre is crucial for maintaining high levels of customer satisfaction and agent productivity Read more
Improve Your Induction Training: Strategies for Success 2024-03-04 Insights, Tech First impressions matter, especially when it comes to induction training for new employees Read more
Ways to supporting Contact Centre Agents During the Holiday Rush 2024-03-01 Insights, Tech The holiday season often brings a significant uptick in customer inquiries and support requests, putting extra pressure on contact center agents Read more