Indosoft releases the latest version of its call center ACD system. Q-Suite 5.13 improves ease-of-use for administrators.
FREDERICTON, NB (PRWEB) MAY 31, 2016
Indosoft Launches Q-Suite 5.13 to Streamline Contact Center Administration
Indosoft has released a new version of its contact center software, Q-Suite 5.13, introducing key enhancements to simplify setup and streamline administration. This latest update focuses on centralizing common tasks and boosting operational efficiency. Now, administrators can configure settings once and apply changes as needed, saving both time and effort.
Centralized Control for Common Configuration Tasks
Q-Suite 5.13 significantly improves several routine processes. For example, assigning agent scripts to campaigns and queues can now be done from a single interface. After creating a new script, administrators can quickly assign it to multiple campaigns, eliminating repetitive steps.
Additionally, the system now makes it easier to copy frequently used templates, such as those for transfers or web services—allowing for faster deployment and reduced setup time.
Enhanced Script Management and Lead Handling
The update also refines centralized functions like editing script page conditions and managing outbound lead data. When a script page condition applies to multiple scripts, changing it in one place ensures consistency and helps prevent errors.
Moreover, administrators can now flush and reload outbound leads on a per-tenant basis. This capability simplifies the application of new dialing rules and lead imports, while avoiding race conditions and reducing downtime.
Built for Efficiency and Usability
“Call center administrators already have demanding jobs; they shouldn’t waste time on tedious configuration tasks,” said Indosoft CEO Gabe Bourque. “Q-Suite 5.13 is built to make complex tasks manageable—and simple ones even easier.”
About Indosoft Inc.
Indosoft Inc., based in Fredericton, NB, provides advanced contact center solutions built on Q-Suite, its flagship software suite. Q-Suite is a powerful, multi-channel call center platform with global deployments. It is available to Indosoft technology partners as a white-label solution for managed services using Asterisk. Additionally, Indosoft licenses Q-Suite with .NET and web service libraries, enabling seamless integration with custom applications.
Book a Free Demo
To learn more about Q-Suite 5.13 or to request a demo, contact the Indosoft team today.
